Response Time
Our support team is available to help with questions about your account, technical concerns, payment issues, or general feedback. Reach out for assistance with registration, verification, deposits, withdrawals, or gameplay problems. Live chat and phone support are available for quick enquiries, while email works well for document uploads and detailed payment questions. For urgent account locks, contact phone support immediately. We can help with withdrawals and verification documents.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply within 24 hours) |
| General enquiries | [email protected] (general questions and account records) |
| Affiliate enquiries | [email protected] (partner programmes) |
| Payments | [email protected] (billing enquiries) |
| Privacy | [email protected] (data requests) |
| Phone | +1 604 783 2910 (English & French) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email Support
For detailed requests, account issues, or any situation that needs explanations or documents, please email our support team at [email protected]. Email is the preferred contact method for these cases. Include a clear subject line and up-to-date contact details to help us respond quickly and avoid delays. We’ll follow up as soon as possible with the information you need.
Send us a message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. Complex cases, such as account verification, payment reviews or regulatory checks, may take longer depending on the issue and required documentation. We’ll keep you updated by email and live chat during the review process and provide an estimated timeline when more time is needed.
Feedback
We welcome your feedback, suggestions, and ideas to improve our site. Share any thoughts on navigation, game selection, payments, or promotions and we’ll review them carefully. Your input helps us fix issues, refine features, and make the experience smoother for all players in Canada. Send suggestions via the help centre and we’ll get back to you where appropriate.