Privacy Statement
This Privacy Policy explains how RaraWin collects, uses, stores and protects personal information when you use our online casino and sportsbook services. We take your privacy seriously and aim to be clear about what data we collect, how we use it, and the rights you have in relation to your information.
Types of Data We Collect
Personal Data
We collect personal data you provide when creating an account or contacting support. This may include your name, date of birth, email address, phone number, postal address and identity information required for verification. We use this information to operate your account and meet regulatory and security checks.
Technical Data
Technical data is collected automatically when you visit our site or use our apps. This can include IP address, device type, browser type, operating system, pages visited, referral data and connection times. We use technical data to maintain the service, diagnose issues and improve performance.
Transactional Data
Transactional data covers deposits, withdrawals, bets, game play history and payment method details required to process transactions. We collect this information to complete transactions, prevent fraud and manage account-related activity.
How We Use Your Information
- To create and manage your account and verify identity.
- To process deposits, withdrawals and bets, and to keep a record of transactions.
- To provide customer support and respond to your requests.
- To detect and prevent fraud, money laundering and other prohibited activity.
- To comply with legal obligations and to enforce our terms of service.
- To analyse site performance, improve features and tailor technical support.
Data Protection Practices
We maintain administrative, technical and physical safeguards designed to protect your information from unauthorised access, loss or misuse. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We recommend using a strong password and enabling additional security features where available. In cases of account verification we may request documentation to confirm identity before processing certain requests.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to remember preferences, support secure logins, and understand how our site is used. Some cookies are essential for basic site functions, while others support analytics and feature improvements. You can manage cookie settings through your browser or device; however, disabling certain cookies may affect site functionality.
User Rights
You have rights in relation to your personal information, including the right to access, correct or request deletion of your data, and to object to certain processing. You may also withdraw consent where processing is based on consent. Requests will be handled in line with applicable law and may require identity verification to protect your account.
Access, Correction and Deletion
To access or update your account information, sign in to your account and use the profile or settings area. If you need assistance or wish to request data deletion, contact our support team at [email protected]. We will guide you through verification steps and the process for your request.
Information Sharing and Third Parties
We may share information with third-party service providers who perform services on our behalf, such as payment processors, fraud prevention services and technical support. We may also disclose information where required by law or to respond to legal requests. We do not sell your personal information to third parties.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices. When we make material changes we will post the updated policy on our site and provide notice where appropriate. Continued use of our services after changes indicates acceptance of the updated terms.